Frequently Asked Questions
Order & Processing
You can place an order through our official website.
To place an order offline, you can reach out to us either on Whatsapp/Email Address/Live Chat or over a phone call.
Our team will help you place your order and ensure its quick delivery.
For more details, contact us today!
You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.
In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.
We help you with alterations to the customer’s shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.
You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.
If you fail to access details through either of the above ways, feel free to contact us directly.
No, we regret to inform you that we don’t allow cancellations once the order has been placed.
You will receive a power supply based on your country’s standards.
We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.
If you order more than 1 miner, you can contact us for special discounts.
Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.
To avoid confusion, we don’t provide a power cord/cable with our miners.
However, you can source power cords/cables locally for your miner.
At our warehouse, our team carries our critical order processing tasks, which include- manufacturing, packaging, dispatching and shipping. Our representatives here are quite busy due to the heavy workload and won’t be able to address order placement requests.
Thus, for optimal customer experience and smooth order processing, you will have to place an order either online through our website or our sales team over Live Chat, WhatsApp, Phone Call or Email. We are happy to guide you!
When you visit our website’s Available product page, you will be faced with miner delivery statuses:
- In Stock
- Month Batch/Production
If the miner status is former (i.e. In stock), we will ship the product within 48-72 hours of receipt of the order. On the other hand, in the latter miner status (i.e. month batch/production), the product will be shipped in the stated month but is currently available for order.
Price
No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis. We request you to confirm product price through our website before placing an order.
Yes, we ensure our product prices are up-to-date.
We are encountered with a high number of orders each day and thus, we recommend you check the product’s page on our website, which has ‘Available’ products listed with their respective updated prices.
You can also filter the available products through the ‘Available’ products tab on the product page of our website.
If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to call our team who will help you with special bulk order discounts on our miners.
No, our prices are inclusive of power supply costs.
The miner prices on our website are listed in US$.
Yes, the stated price is inclusive of shipping costs which include doorstep delivery.
Yes, we believe in transparent pricing of our products and don’t have any hidden charges associated with the miner.
Paymnet & Acceptance
No, we accept payments either, though:
- Cryptocurrency
- Bank Account Transfer
In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.
You don’t have to worry about the payment currency being US$. If you want to pay through a bank transfer, you need to inform your bank of the amount you want to transfer in US$. They will make payment as per the current exchange rate as per you base currency/home currency.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
- 59:00 mins (payment through Crypto Currency)
- 3 days from the order booking date (payment through bank transfer).
However, we don’t want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.
No, we don’t accept payments through other modes than the ones mentioned.
However, in case you are unable to pay through these modes, get in touch with our experts to help you better.
No, we don’t allow our customers to place an order or to make an order at our warehouse.
We don’t encourage customer’s personal visits to our warehouse as our team is busy with order processing.
Shipping & Warranty
Ideally, the manufacturer’s warranty varies from 180-360 days based on the miner’s make and model.
Yes, the warranty period variates from miner to miner based on the manufacturer.
No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.
Yes, the stated prices of a miner on this website are inclusive of shipping costs.
We are partnered with some of the best shipping companies that ship our miners through air cargo. These companies are:
- DHL
- FedEx
- UPS
- TNT
- ARAMEX
We ensure fast shipping of our products i.e. within 48-72 hours.
Yes, we ship to 100+ countries across the globe.
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.
Basic Information
We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.
Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.
Here’s what you do to start mining:
Step 1: Download a trackable IP scanner.
Step 2: Locate the miner’s IP address.
Step 3: Open the device dashboard.
Step 4: Enter your pool link and wallet details.
For help, give us a call.
Miner set-up required very little technical knowledge. It runs on plug and play model.